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3 Skills Every IT Professional Must Have

In this day and age, our customers rely on us more than ever and have greater demands. After all, we are IT people and experts. We need to provide a one stop shop for all our customers. If customers had technical knowledge, we wouldn’t be needed. We must have not only technical skills, but also the ability to communicate effectively with our internal and external customers. Why should we have great communication skills in our arsenal? We didn’t go into IT to solve customer service problems. The reality of today’s IT market is that we are not only expected to be on top of the latest technological advancements, but we need to be able to clearly communicate the 5 “W’s” to our clients so they know we’re not just addressing them. their concerns; but to feel as if it has added value to them. Let’s face it, while we all have different skill sets and talents, at the end of the day the bottom line is the same for any developer.

What differentiates one IT company from another is how we deliver the information to the client and if they feel the benefit they receive is worth writing our salary. Delivering results is no longer a matter of impressing the client, anyone can do it, it’s not a luxury, it’s an expectation.

This article will reveal a few tips that are incredibly easy to implement and will not only win your client’s business, but keep it for years. At little or no cost, you can impress your customers and reduce unnecessary time spent on revisions.

We hope you enjoy these tips and consider implementing them in your daily work to make a positive impact.

How does this affect I?

If you’re not getting great feedback from your customers and repeating your work, something gets lost in translation.

A Harris survey of hiring managers found that 77 percent of employers consider soft skills to be as important as technical skills.

Now that we’ve properly identified the problems, it’s time to find a solution. What skills do we need to work on?

It’s no secret that IT professionals embrace jargon. After all, speaking in “code” keeps us relevant and makes us smart. The problem is that we sometimes forget that we should avoid jargon. Translate the information into “plain” language. If this seems overwhelming, consider reframing the information as if you were teaching it to a high school or junior college class. Check to find out. Ask your customer if they follow through on what you said. Another great way to check for understanding is to ask the client what they think or how it sounds so far. This tip will go a long way. If they don’t understand, they’ll probably tell you that, after all, they’re paying you a generous fee for your services, not for hearing the alphabet in the wrong order. “The people who will thrive are strong technologists who can put their expertise into words that non-technical people can understand.” -Ben Gaucher, Harvard University

Role play meetings and presentations with colleagues

You wouldn’t declare a project complete without testing, right? It’s a great idea to do a “dry run” with coworkers or, if allowed, family. Ask the questions you are expecting or if you have any questions. Choose the most brutally honest colleague to ask you some questions or concerns, and also ask them what they liked about the presentation.

Take a public speaking class and join a meetup group

Chances are, you’re not the only person interested in personal and professional development. Classes and groups offer a great opportunity to brainstorm with other professionals, groups will often provide you with rich networking opportunities and are localized and even specialized so you can discuss any issues related to your field.

Keep your skills sharp

We’ve found that communication can be a problem in the IT world. Communicating outdated information ineffectively can only lead to impending disaster. Be sure to stay ahead of the curve to avoid the pitfalls of being (or being) disrespectful.

Your call to action

Effective communication in the workplace is essential to success. Communication success between whether a customer chooses to become a valued repeat customer or continues the price wave; they give their allegiance to the lowest bid. Today’s consumers have a greater advantage than even a few years ago. They expect not only quantity but also quality. If you were in the same boat, you would probably expect the same. Taking simple steps to improve communication won’t just provide immediate benefits at work quality of work done, however quantity also. The productivity factor will likely increase as a result of not having to deal with problems caused by miscommunication. Not only will your customers be happy, but you’ll also make your business environment and revenue tables happier.

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