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Managers and Leaders of the Future Need Global Good Manners – Now More Than Ever!

As a culture, we don’t really learn global etiquette. Our society is still largely structured, we don’t see the need for universal politeness. We Indians are still not far removed from the strict feudal (Zamindari) system or the independent ‘Government’ which was established immediately afterwards. And it worked well for about 70 years. However, this makes us dysfunctional and incompatible with the new globalized and e-centric corporate world order. It’s bad enough at home, where socio-economic changes are blurring old classificatory boundaries, replacing them with new and still unfamiliar categories of class and professionalism. But when traveling abroad, working abroad or interacting with foreign colleagues/friends/superiors in India, it becomes an obvious obstacle that today’s young managers and leaders of the future must increasingly overcome.

Traditionally, the modes of behavior related to upper and lower social relations were strictly defined for each stratum of society. Lateral social behavior was largely left to human discretion. However, since lateral social contact was almost entirely confined within extended family-business circles, it was not a big deal. You didn’t need to pay special attention to politeness and manners, and all the necessary instructions were easily provided by the “how to treat those older/younger than you” rules. When the circles expanded to include not only non-community members, family members, but also stateless or former citizens, things changed and suddenly the label began to matter. Global behavior is one of the main factors preventing Indian workers from breaking the international glass ceiling today.

However, there has not been and is no formal training in etiquette at the school level. These new laws of global social behavior are not taught at home either. As a result, most of us are very wrong. Some of us have rubbed shoulders with the international environment long enough to understand how important etiquette is. Thus, they try to learn on their own from various sources, including soft skills classes. However, most still don’t care or bother. This can not only destroy the impression they have made, but also deprive them of global opportunities, and also bring a bad name to the ‘Indian’ community worldwide, and adversely affect the prospects of future generations.

So what are we doing wrong? It can be as simple as not knowing when to use Hello and Hello. For example, most of the “yo-type” Indians avoided salami altogether, even in formal situations. Although this is usually collected in a local context, it can also include external referrals, interviews, etc. in this case, it can lead to the destruction of the impression. Hello is for friends, intimate circles, family, informal situations. In an interview or when meeting someone “important”, hello just won’t do! Salam is the only greeting for formal or important occasions.

We don’t even have basic etiquette when someone asks “how are you” or “how are you”. First of all, how many people realize that “how are you” is not a question? If someone says “how are you” it’s a greeting…like hello…not asking about your health or how your life is, don’t tell them. The correct answer is “how do you do it”. If someone says it, you say it back. On the other hand, if someone says “how are you” or “how are you” you respond with “I’m fine/great/good thank you”. This is not an invitation to take your troubles to the interrogator. It’s just a formality.

Another thing we never learned with our feudal heritage was to say Please and Thank You. The lower orders are CREATED to serve the higher orders, so where is the question of thanking them? So, we generally come across very rude, rude people. For example, we never say please when we order food or thank the waiter for bringing us our water, food or anything. After all, we rationalize, that’s his job! Well, etiquette doesn’t care if it’s their job or not, if someone does something for you, no matter how insignificant, you thank them; If you WANT someone to do something for you, no matter how trivial, you say please.

Let’s not forget the famous Indian Standard Time syndrome. We just don’t understand the concept of punctuality. Being late for a party or hanging out with friends may not be such a big deal (although it is unbearably rude, especially if it is a recurring event), the same cavalier attitude to time during a meeting or meeting. an interview can seriously affect a person’s career and overall reputation. The extreme irritation it will cause in the person who has to wait will not do your life or career any good. Whether it’s traffic or not being able to get dressed quickly, plan everything in advance. It’s a good idea to get there at least 15 minutes early, not five minutes late.

There are other things to experience. Simple things like holding the door for someone. Or the ability to calmly queue for anything! Given any situation where an orderly queue is required, be it at a ticket office, a bank, a bus stand or anywhere, Indians will always try to get to the counter at once, or at least look over each other’s shoulders and press on. forward to get a better look at the process, thus not only exposing others to various losses and body odor, but also significantly slowing down the main process itself. By international standards of polite social behavior, invading someone else’s space in this way is an absolute NO-NO!

Wait a few seconds to let elderly or differently abled people pass. Offer your seat on a bus or train to an elderly person, pregnant woman or other disabled person. Practice basic table and social manners. Don’t push, sneeze, cough, belch or belch in public, if you do, either shut up and apologise. Don’t chew food with your mouth wide open, or pick chicken scraps between your teeth with a toothpick, without the slightest need to cover the gaping hole. Keep your carts out of the way, not in the middle of the aisle, when you’re browsing the shelves on either side of the supermarket. Do not block all extensions for others. Don’t let children run around, attack people, carts and shelves, and drive servants into the wall. It is bad manners to close all the shelves when six people are having a “family conference” about which brand of coffee to buy. Unless he’s reaching over people’s shoulders or under their arms to grab things. Speak softly in restaurants, don’t let children behave wildly, and control the decibel blast when talking on the phone. Turn off or put your phones on silent at a movie theater or theater show.

Don’t be anxious and overly familiar. A French friend of mine, a woman of a certain age, always found it extremely offensive when Indians asked her after about half an hour of dating why she wasn’t married or seeing someone. This is a common issue. Culturally, we place so much importance on marriage and have so few boundaries that we don’t realize how personal this kind of question is to the rest of the world! A close friend might ask something like this, but not a passing acquaintance or someone in a more formal social situation! Likewise, a couple who had been married for about four years always complained that everyone assumed there was a problem, not only asking if they didn’t have children, but giving lots of unsolicited advice! A couple “choosing” to wait a while before procreating, or “choosing” not to have children, seems beyond our understanding, and we must learn to step back.

The list is virtually endless, many small things we do unconsciously because we are completely unfamiliar with the principle of courtesy and basic citizenship, but all of which affect how people around the world see us, treat us, and feel around us. to us. Small, trivial things can leave a bad taste in the mouth for a guest or a foreign colleague. It varies from the way we speak, from what we say to our body language and ‘nosy’. Given that India is doing everything to become a global power and Indians are becoming more and more “unfettered”, it just won’t do! In a shrinking world, it’s time to pay some attention to how we present ourselves to the world and how we interact with its members as the young managers and leaders of tomorrow in a global business culture. So explore, pay attention and learn. Consciously label well until it becomes second nature. This is the only way to succeed in a globally connected world!

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