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Why You Should Outsource to the Philippines
More and more US, European and even Canadian businesses prefer to move part of their operations to other countries. In addition to being cost-effective, it will help business owners focus more on what they do best. Furthermore, if done correctly, outsourcing can give a business a huge boost in productivity, quality, and ultimately profits. Probably the most common outside jobs or positions are those related to customer service or support. Information Technology comes second.
Asia plays a big role in outsourcing, especially in the Republic of the Philippines. Filipinos are just as skilled as their American or European counterparts, but labor costs are significantly lower. As proof of this, the call center industry in the country is constantly developing and growing rapidly. The number of call center companies in Manila alone has reached a hundred and more are in the queue.
Here are a few reasons why the Philippines is the country of choice for global companies looking to outsource.
- Filipinos are friendly and service oriented by nature. “Hospitable” is a word commonly associated with Filipinos. They treat visitors with great respect and concern for their well-being in the way they treat visitors. This trait carries over into their work, which is why Filipinos are perfect for jobs that require customer interaction.
- English is the second language of the Philippines. Filipinos are taught English at a very young age. In fact, it is part of every elementary, middle, and college curriculum. Almost all Filipinos understand basic English. It is widely used in television, radio and print media, making Filipinos adept at conversing with Americans and other English-speaking nationalities. A common problem with call centers is customers and clients who are not comfortable with outsourcing services. They believe that a person who lives far away cannot understand or help them in their current situation. Filipinos overcome this problem because, unlike Indians and Chinese, they do not have an easily recognizable accent.
- Filipinos know American culture. American TV shows and movies are huge in the Philippines. Young Filipinos love to listen to American artists and are aware of the latest trends in technology and fashion around the world. In short, Filipinos adopt American culture as their own. This knowledge helps break down communication and cultural barriers between them and the western world, making Filipinos easier and more enjoyable to work with.
- State-of-the-art facilities. The Philippines is home to some of the best business and technology hubs in Asia. Eastwood’s City Cyberpark, Fort Bonifacio’s E-Square IT Park and Alabang’s Northgate Cyberzone are notable business hubs. As demand for the country’s offering grows, more work is being done.
- The Philippine economy is growing rapidly. There is no better time to outsource to the Philippines than now. The government actively encourages companies to invest in the Philippines, hence the Philippine Economic Zone Authority (PEZA). PEZA created special economic zones and provides fiscal and non-fiscal incentives to promote economic growth.
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