Body Language When Someone Puts Their Hand On Your Shoulder Using Body Language Signals For More Effective Negotiations

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Using Body Language Signals For More Effective Negotiations

When learning the art of effective business negotiation, there are several techniques and approaches you can follow to improve your negotiation effectiveness. One of the crucial elements is learning to read body language and the non-verbal communication cues the other person gives you when discussing business. It is estimated that more than 70% of communication is non-verbal and can be picked up by reading body language accurately if you know what you are doing.

Watch every move

One of the most valuable lessons in correctly interpreting body language in business negotiations is the ability to know whether a person is telling the truth or not. The reader must be careful not to stare too openly, but watch for subtle cues as the conversation develops. Maintain friendly and non-threatening eye contact and keep your own body language neutral and welcoming – avoid crossing your arms or looking threatening.

Two phases

First, you should watch the other person’s manners during the initial friendly stage of the conversation when you break the ice and get to know each other. Build rapport while watching carefully as this will give you the basic information about their behavior and it takes time to become proficient at it. You will then be able to see if their behavior begins to visibly change once the negotiation stage begins. A skilled reader of body language will be able to tell immediately if the other person is making a play.

Examples of this type of body language are seen in games such as poker – players who act aggressively and rudely, and throw their chips on the table, can mask the reality of a weak hand. Business people who talk too much and demonstrate behaviors such as back-slapping may actually have very little to offer in a negotiation situation.

Clues to get the upper hand

Experts suggest that a person’s face and hands are the most important things to look at when negotiating. Tics such as lip biting, hair twisting or pulling, rapid eye blinking, throat clearing and face rubbing all indicate distress and a person on the back foot. A person who starts breathing faster may also not be telling the truth – look at the rise and fall of their shoulders for the clue.

Even those skilled in the art of negotiation and expression masking can still give away signs of deception through their bodies – such as rubbing their nose, covering their mouth when speaking and leaning away from the other negotiator. If you see these signals during a critical point in the negotiations, you may have spotted the signs of a lie. Experts believe that these signals are non-verbal signs of guilt!

Relationship building

You can also use your own body language to help steer the negotiations in the right direction. Showing your palms and using extended welcoming gestures will come across as open and honest. Also, wear clothes that make you look competent and confident without being intimidating. Make eye contact to show you have nothing to hide – if you find it difficult to look directly into someone’s eyes, look at a point on their face. With groups make sure you look at everyone, especially the decision makers.

Cultural differences

Keep in mind that different cultures have different norms. For example, an American may be more comfortable standing closer to another person in negotiations than a European person. Be careful to understand these norms before negotiating.

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