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Honing Communication Skills in the Workplace – Body Language Interpretation

So much more is expected of managers and supervisors, not only because you are paid more than other employees, but also because you are supposed to be more skilled and experienced in leading people. One of the biggest factors that managers and supervisors must master by heart is communication skills in the workplace, which also includes interpreting the body language of employees.

To maximize staff potential and productivity, open communication within a team is essential. This is why organizations and departments hold regular team meetings and assessments to hear employee feedback and reactions on projects, leadership, policies and other workplace issues that affect them.

Good leadership welcomes comments and suggestions from their employees and encourages a healthy practice of open communication skills in the workplace.

However, the challenge for managers and leaders like you is to read and interpret your employee’s non-verbal communication and body language. You don’t need to be a mentalist to read people’s body language, but you do need to have an idea of ​​human behavior to understand and feel what employees need based on their non-verbal actions. Not every employee will be open enough to speak his or her mind, so learning how to interpret body language is a must-have skill. It may not be easy. Different people react differently, and do different things that have totally different meanings depending on their own backgrounds. Knowing this will help managers and leaders communicate with staff and make better business decisions.

You cannot change the attitude and behavior of employees. Their habits and attitudes are all ingrained from years of personal experiences. What a manager is called to do is to exploit the skills and potential in each staff, and to create an environment where they can perform at their best. By having some understanding of human behavior and being sensitive to body language, you will be able to better manage employees and even help improve their communication skills in the workplace.

By helping staff improve their communication skills in the workplace, including non-verbal communication, you help them push their boundaries. You encourage better teamwork and camaraderie. You may not be able to change the attitudes and personalities of the staff, but by having open communication you will be able to improve their demonstrated abilities.

It is a big challenge for managers and leaders to manage a whole team of people who come from different educations, life experiences and social backgrounds. People react differently and display all kinds of non-verbal body language that can mean a lot in a business setting. While you may never fully understand their non-verbal language, practicing open communication between everyone in the organization will go a long way. There is no doubt that effective communication skills in the workplace are an essential building block to running a successful organization.

© 2013 Incedo Group, LLC

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